We visited last night and were very impressed with everything right from the start. On arrival, we were taken up to the Glasshouse garden area and brought our welcome drinks and given time to explore the area and enjoy the amazing views over Edinburgh. We were also given the relevant menu information, including information on supplementary prices since we had bought an offer, which some previous reviewers seemed to think was missing from the service. The food itself is superb and the service was attentive but not intrusive and there was a lovely atmosphere in the whole restaurant. The steak is amazing and everything in general is very tasty and beautifully presented. I would definitely recommend this restaurant, especially for a special occasion.
Bought a voucher which appeared to be a very good deal, nothing could have been further from the truth. As soon as we walked in we were asked to produce the voucher to prove the deal. I had already quoted the voucher no and emailed concierge earlier to confirm booking and check we didn't have to produce voucher code in restaurant (I think this undermines the experience) The menu was very limited and the nicer dishes all had a £7 supplement ( not mentioned up front) All sides inc veg etc were extra . Having chosen we were then told the kitchen had run out of 2 dishes (at 7:45pm?!) It then just went from bad to worse, my lamb shank was cold and I mean chilled underneath! My husband's steak was drenched in peppercorns although this wasn't mentioned on menu. The side vegetables consisted of an abundance of tomatoes and cabbage despite being told it would consist of a variety of green veg . We already had an abundance of tomatoes on our main plates! and I could go on......In all it was a fiasco and a waste of money. This just isn't what you expect from a Marriott restaurant, there is no excuse. To be fair the server apologised ( no sign of management) and money was removed from the bill, but we won't be back, ever!
This was a nice restaurant with friendly service. The breakfast buffet was quite limited and nothing special but it was OK and pretty much as expected. They could do a little more to make it a very good restaurant.
If you are looking for an exciting experience this isn't it. There is very little that is cosmopolitan or interesting or memorable going on here. We are from Edinburgh and live locally so always interested in trying out new eating experiences in the neighbourhood. But the Observatory Restaurant is bland, drab and uninspiring. From the lobby of the Glasshouse Hotel you are sent on an endless journey through hotel corridors past the bedrooms and conference suites left and right, up and down until you arrive at the restaurant. We were shown to a window table promising views over Calton Hill. Don't be fooled. It was like sitting next to a large mirror with no view other than our own reflection (which, to be fair, we can get any time). The restaurant lights were up bright but turned down for half an hour to mark Earth Day but then turned right back up again after half an hour (nice gesture .... but really? Just leave them dimmed ). The decor looks like it was put together by a computer with a colour palette of two shades....dull and duller. The furniture was of the chain hotel frump variety and some genius came up with the idea of really irritating piped 'classical' music to create an even drabber atmosphere.....most funeral parlours are more palpitating. But the food was good....plenty of it, honest, well-cooked and hearty and of good quality. The staff were delightful and tried hard to stay upbeat - presumably to stop themselves falling asleep. If you are someone who doesn't get out much, is usually in bed by 9 or has very low expectations then this place might suit you. For a restaurant in the heart of the capital it really needs to give itself a shake.
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