Visited Sunday 12 June during Cooly's Rocks On festival, we were a group of 6 friends, 2 of us hoteliers. Decided to dine-in for coffee & cake to avoid paper cups. How wrong were we to do so.....served cake on a polystyrene plate & coffee in paper cups! Excuse given was that they expected too many customers to cope with their, obviously lacking, chinaware......gee why not increase chinaware inventory or more staff to stack dishwasher.......not rocket science! Give visiting customers a reason to return should be the order of the day.....not us 6.....we left with firm memories of polystyrene & paper. We won't ever return. Very poor form!
Went for breakfast on sunday morning.. whilst it was a festival weekend the restaurant was not overly busy, lots of willing waitress's awaiting to be busy. The service by the waitresses was fine the food was lovely.. but the Manager/owner is soo rude! We watched disgruntled patrons actually leave due to his behaviour. As this is a sit-down restaurant, it seemed he confused customers by asking them to queue and pre-pay for their meals/coffee's. Even tho' this system didn't offend us, it was the unpleasant way he had of conducting himself and rudely telling us how to get in a 'straight line'. And the way he treated his staff in front of customers was embarrassing. We will not return whilst this 'gentlemen' is in charge.
Being a local and working in Coolangatta have eaten here quite a few times but after last night never again. One of the lovely young waitresses took my booking in the afternoon for dinner which was fine. Then when we went back that night we were taken to a front table by another pleasant young waitress. Then after I had put our order in and went back to the table one of the (senior waitresses) came and rudely asked why we were at that table and that we shouldn't have been as it had been booked days ago for someone else. I was shocked by her bluntness and bad attitude I could only say that it wasn't my fault and didn't know. Couldn't believe how rude she was. One of the other waitresses apologized for her but it did spoil our dinner. Just shows the younger staff handle the busy times but a certain older employee cannot. I understand all the staff are under pressure while Cooly rocks is on but still shouldn't treat paying customers this way!!
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